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Genesys Cloud CX: Developer Certification Sample Questions (Q11-Q16):

NEW QUESTION # 11
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)

A. Blank Script
B. Sales Script Template
C. Default Callback Script
D. Default Outbound Script
E. Default Inbound Script
F. Collection Script Template

Answer: A,C,D,E

Explanation:
When creating a new script in Genesys Cloud CX, if no additional templates have been created, the following default templates are available:
Blank Script: A script without any pre-configured components, providing a blank canvas for customization.

Default Callback Script: The default script that pops for callbacks. Use this script if you have not specified another script in Architect to run in response to an in-queue callback action.

Default Inbound Script: The default script that pops for inbound calls.

Default Outbound Script: A default script for outbound dialing. It contains a control for updating contact list fields. When you base a script on this template, you must select a contact list in the script's properties.
Otherwise, Scripter shows no edit fields.

NEW QUESTION # 12
Genesys Cloud CX combines the routing information from all sites into a/an ______________.

A. Edge
B. Outbound call
C. Trunk
D. Number plan

Answer: D

Explanation:
Genesys Cloud CX uses aNumber planto consolidate and interpret routing information from all sites. This plan defines how dialed numbers are handled and routed across the system, ensuring consistent and efficient call processing.

NEW QUESTION # 13
Where, in Genesys Cloud CX, can you search for people in your organization and add external contacts?

A. Activity
B. Directory
C. Location
D. Documents

Answer: B

Explanation:
In Genesys Cloud CX, the Directory allows you to search for individuals within your organization and add external contacts. The Directory provides a streamlined view of all contact and organization data, enabling efficient management of both internal and external contacts.
Reference:https://help.mypurecloud.com/articles/about-external-contacts/

NEW QUESTION # 14
As the Genesys Cloud CX product grows, additions are made to the API to support new features in the form of new resources, new HTTP methods for existing resources, and so on.
When breaking changes are necessary, they are deferred to the next major revision of the API, whenever possible.

A. True
B. False

Answer: A

Explanation:
Genesys Cloud CX aims to minimize breaking changes to maintain backward compatibility for its users.
When breaking changes are necessary, they are typically deferred until the next major revision of the API, ensuring a smoother transition for developers and users.

NEW QUESTION # 15
Which of the following statements are true regarding the Preview API? (Choose two.)

A. These resources are subject to both breaking and non-breaking changes at any time without notice.
B. Any developer may access these resources with no restrictions.
C. They are intended to be released publicly at some point in the future.

Answer: A,C

Explanation:
Preview APIs are made available as a preview of resources that are intended to be released publicly in the future.
Preview APIs are subject to both breaking and non-breaking changes at any time without notice.

NEW QUESTION # 16
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